Booking Terms & Conditions2019-08-20T15:22:23+00:00

Booking Terms & Conditions

Before confirming your booking at Little North Field please take time to read the information below.  It includes vital information regarding cancellation policies and the amenities and services at the site, which will assist you with planning your holiday. The guest booking the stay must be 18 years of age or over.

Our site is not pet free2021-04-20T10:02:27+00:00

Little North Field Glamping is not a pet free site.

Its is at the owners discretion which tents allow dogs.

The owners can change at anytime which tents allow dogs.

Self- Isolation2021-02-17T13:51:52+00:00

We strongly advise all guests to take out UK travel insurance including covid cover at the time of booking.

We cannot offer a refund should you need to cancel your stay due to self -isolation. Your travel insurance should cover this.

Responsibility2020-04-21T14:39:06+00:00

By booking and coming to Little North Field you agree to be responsible for your children and any other children you carry in your care. Also taking care of your own welfare and take all reasonable precautions against any personal injury, injury to others and damage to the facilities and tents. The site has a large pond and located beside a busy road, children must be supervised at all times in all areas.

Noise2020-04-21T14:49:12+00:00

We want all our guests to enjoy a peaceful relaxing stay with us. As all the tents are in close proximity we do not allow any music or radios outside the tents. As there maybe young children sleeping we ask all guests to be aware of noise made around the campfires at night. We ask that guests keep noise to a minimum after 10:30pm and before 8am, in consideration of others. You are staying in a canvas lodge and noise will carry. Please use headphones if you wish to listen to music or any other devices outside your tent.

In exceptional circumstances  we reserve the right to ask your party to leave if there is repeated noise after you have received two warnings from us as you will have breached the terms of your contract with, no refunds will be forthcoming.

Damage, Loss & Theft2019-06-02T05:51:09+00:00

Guests agree to inform the owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. Charges for damaged or missing items may be made to the payment card used at the time of booking.

Guests will find an inventory in their pod when they arrive. The inventory lists the items in each tent and the cost to replace missing, broken, damaged or melted items. Items not paid for before guests’ departure will be charged, without prior notice, to the card used at the time of booking.

Liability2019-05-31T04:58:08+00:00

We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on Little North Field site, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.

Complaints Procedure2019-05-31T04:57:37+00:00

If you have a problem with your accommodation during your stay please advise us as we would like the opportunity to resolve it as soon as possible.  Please let us know of any damage, breakages or maintenance issues that you come across.

We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond.  We will try to resolve any issues as soon as possible.

Additional Visitors2019-05-31T04:56:47+00:00

Extra visitors who are not staying on-site are not permitted to visit Little North Field. This is to safeguard the comfort and security of all our guests.

Arrival / Departure2020-06-15T14:38:58+00:00

Check-in is from 4pm. We ask that guests don’t arrive early so we have time to prepare. We are unable to accept check-ins after 10pm.

Check out is up to 10am.Late checkout may incur additional charges if not arranged in advance.

Group Bookings2019-05-31T04:54:30+00:00

We do not accept stag or hens parties; but should you wish to book for a special occasion please let us know when you book.

The whole site may be hired out by family groups for special get-togethers. Please enquire by phone or email for availability.

Which tent is dog friendly?2021-04-20T10:06:59+00:00

One of our tents Foxes Den is dog friendly.

There is a pet charge of  25.00.

Dogs must be kept on a lead whilst on site.

Our site is not pet free and it is at the owners discretion to change at any time which tents allow dogs.

 

Smoking2019-06-02T05:52:05+00:00

There is absolutely no smoking (including e-cigarettes) permitted either in the safari tents, or on your  patio. There is an ashtray on the outside of the stables. Please ensure you put all cigarette ends in the ashtrays provided. Do not leave cigarette ends on your patio or on the decking.

Parking2019-06-02T05:53:08+00:00

There is a designated gravelled parking area located immediately after you drive on site. You cannot park beside your tent, the distance from car park to the tent is approximately 20 – 50 metres. Only one vehicle per tent, except by prior arrangement.

Campfires & BBQs2019-05-30T19:50:34+00:00

Campfires and guests’ own barbecues are not permitted on site; only in the designated fire bowls.

Fuel for our fire pits and barbecues must be bought from Little North Field – guests’ own wood or charcoal is not permitted. The fire bowl supplied may only be used in the designated areas for safety reasons.

Cleaning2020-06-15T14:40:38+00:00

Safari Tents must be left as clean and tidy as when you found them. This includes the sink area, crockery, cutlery, pans, utensils, and barbecue equipment. Bins need to be emptied and sorted into the bins near the car park.

Little North Field reserves the right to enter and inspect the tents at any time.  If a tent is left in an unsatisfactory condition or deliberately damaged in any way, we reserve the right to charge costs to the payment method on booking.

Cancellation & No-Show Policy2021-02-17T12:56:09+00:00

Bookings made from 16 February 2021

In the event of no-shows, we do not offer any (either full or partial) refund.

We strongly recommend you take out UK travel insurance when you make your booking.

Should you cancel your stay more than 30 days before the day of check-in, we will retain the booking deposit (or 30% of total of your stay, if you’ve already paid in full). If we can re-book your safari tent, then your deposit/30% will be refunded, minus a $40 administration fee.

Should you cancel your stay within 30 days of the start date, the balance of your payment remains payable.

In the unlikely event of cancellation of your booking by us – if we are unable to provide the booked holiday-due to onsite health and safety issues or quality related issues such as disruption to electricity supply and have to cancel before the holiday is due to start – you are entitled to a full refund of the money you have paid. You may also choose alternative dates.

Any liability arising from the cancellation of your stay by Little North Field, for whatever reason, is strictly limited to the total sum paid to us by you.

 

Bookings made from 16 September 2020-16 February 2021

We strongly recommend you take out UK travel insurance when you make your booking.

In the event of no-shows, we do not offer any (either full or partial) refund.

Should you cancel your stay more than 6 weeks before the day of check-in, we will retain the booking deposit (or 25% of total of your stay, if you’ve already paid in full). If we can re-book your safari tent, then your deposit/25% will be refunded, minus a $40 administration fee.

Should you cancel your stay within 30 days of the start date, the balance of your payment remains payable.

In the unlikely event of cancellation of your booking by us – if we are unable to provide the booked holiday-due to onsite health and safety issues or quality related issues such as disruption to electricity supply and have to cancel before the holiday is due to start – you are entitled to a full refund of the money you have paid. You may also choose alternative dates.

Any liability arising from the cancellation of your stay by Little North Field, for whatever reason, is strictly limited to the total sum paid to us by you.

Any deviation from these clear and express terms are entirely at the discretion of Little North Field, with the exception of subsequent local or national lockdowns being imposed after the rebooking deadline, in which case the flexible rebooking policy would still be applied.

The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations due to weather or other reasons.

In the event that the customer uses  the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.

 

All new bookings at Little North Field from 16th January 2021 are made under the ‘Coronavirus Booking Guarantee’.
If government restrictions mean that your stay cannot go ahead due to legal reasons, we give guests the flexibility to move their holiday dates.
Due to the flexible rebooking policy the low deposit and late balance payments, no refunds are available  to the customer on any funds paid to Little North Field (either the deposit or balance payment). If the customer fails to pay the balance by 30 days prior to the holiday start date, the deposit may be deemed forfeited by Little North Field and the booking cancelled. In such an event the flexible booking policy will no longer apply.
The customer must notify Little North Field by 12noon the day prior to the start date of the holiday(the rebooking deadline) if they wish to make use of the flexible rebooking policy.  If the customer does not notify Little North Field by the rebooking deadline, it will be assumed that the holiday will not be going ahead, therefore the flexible rebooking policy will no longer apply. In that event if the customer does not check in on the holiday start date, the full payment will be forfeited and no refunds will be made, in line with the clear and express terms of this guarantee.
  • A low deposit of 30% to secure the booking
  • The balance payment will not be due till 30 days before the start of your holiday
  • Complete flexibility to move bookings over the next 12 months in the event of Coronavirus restrictions
  • Due to low deposit and late balance, no refunds will be offered

The guarantee is aimed to give guests confidence to book and know that they can rearrange dates if Coronavirus restrictions mean that their stay cannot go ahead when they originally planned.

If your stay is unable to go ahead, we’ll send you a rebooking link to choose your new dates.

 

Payment Policy2021-02-17T11:39:22+00:00

To secure your booking, a non refundable deposit of 30% of the cost of your stay is required.You also may choose to pay the full balance at the time of booking.

Full payment is required at the time of booking if your stay is less than 30 days away.

The remaining balance must be paid in full 30 days before your stay. You’ll receive a reminder email with a payment link a few days before the balance is due.

If the balance is not paid in full by the due date, Little North Field reserve the right to re-let the safari tent and retain the deposit.

We accept most major debit/credit cards.

We reserve the right to change our prices at any time.

(Bookings made before 4/01/2021- the non refundable deposit was 25% and the payment is due 6 weeks before the start of your stay)

TRAVEL INSURANCE- We strongly recommend that you take out UK travel insurance when you make your booking.

Booking Limits2019-06-02T05:54:40+00:00

The guest booking the stay must be 18 years of age or over. There must be at least one adult aged 18 or over staying in each pod.

If you would like to book more than one tent, please contact us via email.

If you have any other queries regarding your stay please contact Little North Field on hello@littlenorthfield.com.